سياسة الإستبدال والإسترجاع

In case of a problem with the product or its incorrect delivery, you can within (7) days of receiving the product request a "Refund/Return Request" to return the product to Dr. Move Pharmacy. Exceptions: * In accordance with public health and hygiene laws, health and beauty products (shaving devices, hair removal devices, oral and dental care devices, etc.) cannot be returned, and they are not eligible for exchange or refund, except in case of a manufacturing defect in the product within (7) days. * Items that must be stored in the refrigerator, such as insulin and hormones, cannot be returned or exchanged. * Items that must be kept at a constant temperature, such as baby milk and foods, cannot be returned or exchanged, in order to protect your health, according to Ministry of Health instructions. * For return of offers such as 1+1, 2+1, or discounts on the second item, the entire offer set must be returned. * If the product is returned due to a defect, manufacturing flaw, damage during delivery, or incorrect/different delivery, no additional charges for shipping or bank transfer fees will be applied. * When preparing to return the product, it must be in its original condition with all accessories and the attached instruction booklet. Products with scratches or damaged due to misuse or malfunction caused by using an incompatible voltage will not be accepted for return. * We reserve the right to approve or refuse the return of products that do not meet the above criteria.